Operations Manager – SEA

Regional Operations Management:

• Oversee day-to-day business operations in Southeast Asia to ensure smooth execution of company strategy.

• Set up and optimize operational processes, including clinic onboarding, training, billing, and support.

• Monitor KPIs and operational performance across multiple markets.

Cross-Functional Coordination:

• Act as the bridge between HQ and local teams (sales, marketing, product, and support).

• Coordinate software localization efforts and regulatory compliance for each market.

• Collaborate with product teams to ensure feature readiness for regional needs.

Process & Quality Improvement:

• Identify inefficiencies and propose solutions to streamline workflows.

• Implement standard operating procedures (SOPs) across the region.

• Maintain high service quality and customer satisfaction metrics.

Team Leadership & Development:

• Build, manage, and mentor local operational teams in each country.

• Develop training materials and conduct regular team training sessions.

• Foster a high-performance and customer-centric culture.

Budgeting & Reporting:

• Manage regional operating budgets, resource allocation, and cost control.

• Provide regular operational and financial reports to HQ management.

Risk & Compliance:

• Ensure compliance with data protection, medical regulations, and local labor laws.

• Identify operational risks and develop contingency plans.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Management, or a related field (MBA is a plus).

• 5–8+ years of experience in operations or general management, preferably in healthcare, SaaS, or dental industry.

• Proven experience managing multi-country operations or regional teams.

• Strong leadership, analytical, and problem-solving skills.

• Excellent communication skills in English; knowledge of a Southeast Asian language is a plus.

• Willingness to travel frequently within the region.

Preferred Skills:

• Familiarity with PMS (Practice Management Systems), healthtech, or SaaS product operations.

• Experience in scaling operations for fast-growing startups.

• Data-driven decision-making mindset and proficiency with analytics tools.

• Competitive Base Salary + Commission Plan
  Attractive compensation package with performance-based incentives and quarterly bonuses.

• Travel Allowance
  Reimbursement for transportation, accommodation, and meals when traveling for business.

• Professional Development
  Annual budget for training, conferences, and certifications. Access to internal product and sales training programs.

• Flexible Work Arrangements
  Hybrid work model (home + office), with flexibility for client meetings and travel schedules.

• Wellness Programs
  Gym , mental health resources, or wellness stipend.

• Annual Leave & Public Holiday Alignment
  Competitive vacation days, following local labor laws and regional public holidays.

• Performance Recognition
  Quarterly and annual awards for outstanding sales performance and client satisfaction.

• Career Growth Opportunities
  Clear path to advance to Regional Sales Manager or Country Manager roles as the business expands.

• Team Building & Company Events
  Regional offsites, annual company gatherings, and team-building activities.